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Frequently Asked Questions  about  DocRetriever

 

Contents

  1. What is DocRetriever?
  2. Why register for DocRetriever?
  3. Who can use DocRetriever to request journal articles?
  4. What are the charges for obtaining journal articles?
  5. Who can use DocRetriever to request books not owned by the USC Health Sciences Libraries?
  6. What are the charges for USC requesters to obtain books not owned by USC Health Sciences Libraries?
  7. How long does it take to get a journal article or a book?
  8. Is RUSH processing available?
  9. Are there limits on the number of items I may order?
  10. How are items delivered to me?
  11. Why do I need a username and password to use DocRetriever?
  12. What if I forget my username or password?
  13. What web browser should I use?
  14. Is security a problem if I use a public workstation?
  15. Why don't I see all my older requests when I look at my request history?
  16. Who do I contact if I have problems or questions regarding DocRetriever?

What is DocRetriever?

DocRetriever is the electronic document delivery service used by the USC Health Sciences Libraries to process requests for journal articles available at the USC Health Sciences Libraries or other libraries, or books not owned by the USC Health Sciences Libraries. Requests are submitted via online forms available on the Norris Medical Library web site. The library delivers PDF articles to your DocRetriever account electronically unless you prefer campus mail, U.S. mail, or fax delivery, or in the case of books, notifies you when items are available for pickup at the Norris Medical Library.
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Why register for DocRetriever?

DocRetriever offers a number of time-saving advantages over traditional interlibrary library loan systems:

  • You enter your name, address, and other identifying information into the system only at the time of your first request. Thereafter, you simply login with your username and password, and all other identifying information is supplied automatically.
  • Bibliographic information for items you request is automatically transferred to DocRetriever from online search results, eliminating the need to type in the information manually.
  • Delays in processing handwritten requests that are difficult to interpret are eliminated.
  • You receive journal articles more promptly (in PDF format).
  • You can check the status of your outstanding requests at the Norris Medical Library web site.
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Who can use DocRetriever to request journal articles?

Anyone other than USC University Park Campus faculty, students, and staff, who should use Integrated Document Delivery (IDD).
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What are the charges for obtaining journal articles?

Norris Medical Library Fee Information & RUSH Fee Information

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Who can use DocRetriever to request books not owned by the USC Health Sciences Libraries?

The Norris Library borrows books from other libraries ONLY for USC faculty, students, and staff.
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What are the charges for USC requesters to obtain books not owned by the USC Health Sciences Libraries?

For USC requesters, books obtained from the USC University Park Campus libraries are FREE of charge; books obtained from other libraries are $11.00 per book. Book borrowing is not available to non-USC requesters.
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How long does it take to get a journal article or a book?

Copies of journal articles from the Norris Medical, Wilson Dental, LAC+USC Medical Center, and Childrens Hospital Los Angeles Libraries are generally provided within 2 days.

Copies of articles from Norris Library journals held in remote storage are provided by 5:00pm the next business day for requests placed before noon Monday-Friday.

Copies of journal articles or books obtained from other libraries are generally provided within 5 days but can take up to 10 days to deliver.

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Is RUSH processing available?

Yes, RUSH requesting is available for journal articles. The time required to process RUSH requests depends on the lending library.

For journals held by the USC Health Sciences Libraries: Requests placed before 12:00 noon Monday-Friday are processed before 5:00pm the same day. Requests placed after 12:00 noon Monday-Friday, on weekends, or on library holidays, are processed before 5:00pm the next business day. RUSH processing is not available for items held in remote storage.

For journals held by other libraries: Requests placed before 12:00 noon Monday-Friday are ordered the same day; however, the lending library may take up to 3 days to deliver the item. Fast delivery cannot be guaranteed.

RUSH turnaround time is guaranteed for five or fewer items per requester per day.

Additional charges may apply. Please see RUSH Fee Information for details.

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Are there limits on the number of items I may order?

No, you may order as many items as you need. However, there are two policy limitations that you should keep in mind: 1) RUSH processing is only guaranteed for 5 items per requester per day, and 2) voluntary faculty members my obtain up to 20 items per month at the USC rate. Items in excess of 20 per month are charged at the Non-USC Health Professionals rate.
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How are items delivered to me?

PDF copies of journal articles are delivered to your DocRetriever account and you are notified by e-mail. Simply logon to your DocRetriever account to read, save, or print the article. Articles may also be held for pickup at the Norris Medical Library, mailed through campus or U.S. mail, or sent via fax. Books obtained from other libraries are held at the Norris Medical Library loan desk for pick-up.
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Why do I need a username and password to use DocRetriever?

Your username and password allow us to give you secure access to information about your document delivery requests. You may also edit your personal information as needed.
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What if I forget my username or password?

If you forget your password, contact the Norris Medical Library Access Services Office at (323) 442-1126. Password reset information will be emailed to your account of record; please change your password once you logon to DocRetriever.
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What web browser should I use?

You need any web browser software that can handle forms, and tables. We recommend either Safari, Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Internet Explorer is available for the Windows 3.x, 95/98, 2000, NT, or XP, and Safari and Netscape are available for the Macintosh operating systems.
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Is security a problem if I use a public workstation?

Access DocRetriever only from your personal computer or an otherwise secure workstation. When using a public access workstation, delete those pages from the history file that contain your personal information and exit from the web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
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Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from DocRetriever. Our policy is to keep requests online for several years in order to comply with record keeping requirements of U.S. copyright law.
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Who do I contact if I have problems with or questions about DocRetriever?

System Problems or Document Delivery Questions:
Call Norris Medical Library Access Services office at (323) 442-1126 or send e-mail to docretriever@usc.edu

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